FNZ Custom Employee Merchandise Platform

Overview – Building a Scalable Employee Merchandise Platform for a Global Team

FNZ Technologies is a leading force in wealth management infrastructure, providing the technology that powers investment platforms for banks, insurers and financial advisers. With a global workforce exceeding 5,000 employees, FNZ needed an efficient, scalable way to deliver company-branded merchandise and apparel to staff across multiple countries.

Their goal was clear: launch a seamless employee merchandise platform that could support onboarding, reward performance and strengthen their internal brand culture - all while keeping logistics and budget under control.

The Challenge – Delivering Branded Merchandise at Scale

With teams located around the world, FNZ faced a common challenge for fast-growing global companies: how to consistently reward employees with high-quality, branded merchandise without creating an operational burden for internal teams.

They needed an automated, secure and user-friendly corporate merchandise solution that would allow:

• New employees to receive onboarding packs or credits
• Managers to reward team members for performance or tenure
• All employees to redeem company swag using pre-allocated credit
• Global fulfilment and clear reporting across all regions

The Solution – A Tailored Employee Merchandise Platform by Vektor

To meet FNZ’s needs, Vektor extended its custom-built merchandise print and fulfilment platform to include new features designed specifically for FNZ's use case. The result was a fully branded, automated employee merchandise program that integrates print-on-demand, credit control, and global logistics in one unified system.

Key Features Delivered

Smart Credit Control

Employees can only spend their allocated credit in a single transaction, which helps reduce split orders and manage shipping costs. Unused credit is saved and automatically carried over, making the system fair and transparent.

Granular Reporting

Real-time dashboards provide insights into who’s ordering, what’s being ordered, and where orders are coming from. This enables clear oversight of employee engagement and merchandise spend by region or department.

Secure, Password-Free Login

To keep things simple, employees receive a secure one-time login link via their company email. No passwords, no fuss - just fast, safe access when credits are available.

Verified Registration

Only users with approved company email domains can register. Each account must be verified through a confirmation email, ensuring tight control over access and preventing unauthorised orders.

Duplicate Detection

The platform intelligently identifies similar email addresses (e.g. user@company.com vs user@company.co.uk) and treats them as a single user - eliminating duplicate accounts and order fraud.

Automated Onboarding for New Starters

New employees can be directed to the merchandise platform as part of their induction. Once registered, credits are automatically assigned based on time-based rules, helping new hires feel welcomed from day one.

Reward Functionality

Admin users can award additional credits for exceptional performance or tenure, making the merchandise store a dynamic part of employee recognition efforts.

Execution – Fast Rollout, Secure Infrastructure, Global Fulfilment

The project began with a collaborative workshop between Vektor and FNZ to align on product range, credit strategy, user experience, and feature requirements. This formed the basis of a detailed rollout plan.

Vektor then handled:

• Custom web app development
• Product sample design and approval
• Third-party penetration testing to meet FNZ’s financial compliance standards (passed successfully)
• Integration with Vektor’s print and fulfilment engine

The results were immediate. Over 3,000 orders were placed within the first week of launch - all printed and shipped within three weeks, with parcels delivered across multiple continents.

As part of the ongoing managed service, Vektor also handles all employee support queries and acts as a trusted program advocate, freeing up FNZ’s internal resources while ensuring a smooth, professional experience for users.

Results – A High-Impact Employee Merchandise Programme

The custom employee merchandise platform delivered outstanding results for FNZ:

Employee Satisfaction and Engagement

Employees were genuinely excited to access high-quality company merchandise. From onboarding packs to reward-based ordering, branded apparel became a point of pride and connection.

Consistent Positive Feedback

FNZ received unsolicited praise about the platform, product quality and fulfilment speed - demonstrating just how well the program was received across teams.

Sustained Demand

Employees have continued to engage with the platform, frequently asking when new credits will be available. This repeat demand reflects just how valuable the merchandise program has become.

Scalable, Global Results

Since launch, the system has processed over 13,000 orders, shipped worldwide - with minimal friction for internal teams thanks to Vektor’s fully managed model.

Ready to Launch Your Own Employee Merchandise Platform?

Whether you’re onboarding globally or looking for better ways to reward your team, Vektor can help you launch a scalable, on-brand employee merchandise solution that works for your business.

Get in touch to explore how we can build a platform tailored to your needs - from design and production to fulfilment and support.